Terms of Use

General Terms and Conditions of Use (GTC)


Article 1 – Definitions

General Terms and Conditions of Use (GTC) :
A set of rules governing access to and use of this website by any individual or legal entity.

User :
Refers to any person, natural or legal, accessing and using the site, regardless of the purpose pursued.


Article 2 – Preamble

These Terms and Conditions of Use specify the conditions of access, browsing and use of the site. They define the respective rights and obligations of the publisher and the User.

Any subsequent modification of the Terms and Conditions will only have effect for uses and orders subsequent to their update.


Article 3 – Legal Information

  • Company name : Canal Concierge

  • Legal status SARL (Limited Liability Company with a single shareholder).

  • Head office: 2 STREET
    ESSANAOUBAR ETG 4 APT 12 – CASABLANCA.
  • Contact email address canalconciergerie@gmail.com


Article 4 – Legal Representation

  • Legal representative : Canal Concierge

  • Contact email address canalconciergerie@gmail.com
    This representative is the natural person authorized to act on behalf of the company.


Article 5 – Site Registration

Registration is free and open to any adult with legal capacity.

The required fields on the registration form must be completed. Otherwise, the registration cannot be validated.

The accuracy of the information provided is the responsibility of the User, who undertakes to update it in the event of any changes via the space dedicated to this purpose.

Each account is personal, unique, and linked to a single username. In the event of a breach of these Terms of Service (e.g., multiple account creation or incorrect information), the publisher reserves the right to suspend or delete any account in question.

Your login credentials are confidential and must not be shared. The user is solely responsible for the security of their account access.

Any suspicion of fraud must be reported immediately to the address provided.


Article 6 – Account Deletion

Deleting an account is irreversible and results in the loss of all associated benefits and services.

In the event of deletion following a breach of the Terms and Conditions, it is forbidden to create a new account using other credentials.


Article 7 – Amendment to the Terms and Conditions

Canal Conciergerie reserves the right to modify:

  • The website

  • These General Terms and Conditions of Use


Article 8 – Processing of personal data

Registering on the site involves the processing of personal data, carried out in accordance with the General Data Protection Regulation (GDPR) 2016/679 from April 27, 2016.

In accordance with the Data Protection Act From 6 January 1978, the following rights are applicable:

  • Right to question

  • Right of access

  • Right of rectification

  • Right to modify

  • Right to object

These rights can be exercised under the conditions indicated on the website canalconciergerie.com.

For any inquiries, please contact the Data Protection Officer:

  • Name : Canal Concierge

  • E-mail canalconciergerie@gmail.com


Article 9 – Data Transmission

Certain operations may be entrusted to third-party companies, involving limited access to data, in strict compliance with the agreed purposes.

Canal Conciergerie remains responsible for data processing.

You may receive promotional offers from Canal Conciergerie or its partners. Any objection to these communications can be sent to:

  • Name : Canal Concierge

  • E-mail canalconciergerie@gmail.com

  • Object Request to stop commercial offers

Data transmissions without consent may only occur in the following cases:

  • Compliance with a legal obligation

  • Prevention of serious bodily harm

  • Combating fraud or any harm to the interests of the company

  • Protection of Canal Conciergerie's property rights


Article 10 – Data Protection

An appropriate level of security is implemented, in line with the nature of the data and the identified risks, in accordance with the GDPR.

These measures, although rigorous, do not guarantee absolute protection and do not commit the company to an obligation of result.


Article 11 – Use of cookies

Cookies may be installed to optimize navigation and remember certain information:

  • Research history

  • Login credentials

  • E-mail address

  • Passwords

Accepting these cookies allows Canal Conciergerie to store them on your hard drive. You can block them, change their duration, or delete them via your browser settings.

Warning Disabling cookies may restrict access to certain services, but this does not constitute compensable damage.


Article 12 – Technical Responsibility

Canal Conciergerie cannot be held responsible for any unavailability of the site, whatever the cause or duration.

Interruptions may be necessary to perform maintenance, updates, or improvements.

In the event of force majeure or an event beyond the company's control (e.g., network failure, supplier failure), no liability can be assumed.


Article 13 – Intellectual Property

All content on the Canal Conciergerie website is protected by French and international intellectual property law.

Any reproduction or use without prior written authorization is prohibited.

All materials produced by the company for service purposes (e.g., studies, prototypes) remain its exclusive property. Any unauthorized use may result in legal action.


Article 14 – Applicable Law and Dispute Resolution

These Terms and Conditions are subject to French law.

In the event of a dispute, an amicable solution will be prioritized. An independent mediator may be contacted:
https://www.mediateurfevad.fr/

In the absence of an agreement, the dispute will be brought before the competent ordinary courts.

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